Effective Date: July 29, 2026

At Gaj Export Import, we are committed to delivering high-quality eco-friendly Areca Palm Leaf tableware products and ensuring customer satisfaction. Due to the nature of our products and international shipments, our refund and return process is governed by the following terms.

Return Eligibility

Returns may be accepted under the following conditions:

• Incorrect product received.
• Product received in damaged condition during transportation.
• Manufacturing defects identified after delivery.

Customers must notify us within 7 days of receiving the order to request a return or replacement.

Return Request Process

To initiate a return request, customers must provide:

• Order details.
• Reason for return.
• Clear images/videos of the product and packaging.
• Proof of purchase.

Our team will review the request and provide further instructions after verification.

Non-Returnable Products

Returns will not be accepted for:

• Products that have been used or damaged after delivery.
• Products damaged due to improper storage or handling.
• Customized or specially manufactured orders.
• Products returned without prior approval.
• Minor variations in natural color, texture, or appearance of areca leaf products.

Damaged or Defective Products

If products arrive damaged or have manufacturing defects:

• Customers must contact us within 48 hours of delivery.
• Provide supporting images/videos for verification.
• After approval, we may offer replacement or refund assistance depending on the situation.

Refund Policy

Once a return request is approved and the product inspection is completed:

• Refunds will be processed within 7–10 business days.
• Refunds will be issued through the original payment method wherever applicable.
• Shipping charges, customs duties, and import fees are generally non-refundable unless the issue occurred due to our error.

Replacement Policy

In case of approved claims, Gaj Export Import may provide:

• Replacement of damaged products.
• Replacement of incorrect products delivered.

Replacement availability depends on product stock and order conditions.

International Orders

For international shipments:

• Customers are responsible for checking import requirements before placing orders.
• Delays caused by customs clearance, government regulations, or courier services are not eligible for refunds.
• Import duties, taxes, and local charges are the responsibility of the buyer.

Cancellation Policy

Order cancellation requests must be submitted before the order has been processed or dispatched.

Once production or shipment has started, cancellation may not be possible.

Contact Information

Gaj Export Import

Juriabaug Road, Street No. 7
Porbandar, Gujarat, India – 360575

Email: gajeximoverseas@gmail.com

Call: +91 7016329047

Live Support: +91 9106792829